Internal
BetterLal-lo
An independent, community-run civic information portal bringing Lal-lo’s public services, government information, barangay data, and transparency resources into one mobile-friendly site.
Outcome
A mobile-friendly, source-backed starting point for Lal-lo services and local information.
Problem
Residents and visitors needed a clearer starting point for finding local services, office details, barangay records, and transparency information - and for checking the source behind each detail.
Solution
Built an independent, multilingual portal that brings service guides, office and barangay information, and transparency records together. Search, structured service details, source links, review notes, and explicit pending states help people find information and see when a detail still needs verification.
Lessons learned
- 01
Treat source quality as part of the user experience: link to primary sources and record review dates.
- 02
Make unknowns visible: mark unverified local details as pending instead of guessing.
- 03
Organize service guides around practical questions, such as requirements, fees, steps, and the responsible office.
People