Brewlab Coffee Co. — Team Handbook (sample)

Working hours and time off

Core hours are 10:00–15:00 Central Time, Monday to Friday. Outside core hours you can organize your day freely. Every employee gets 25 days of paid vacation per year plus local public holidays. Vacation requests go to your manager in the HR tool at least two weeks in advance. Sick days do not count against vacation. If you are sick for more than three consecutive days, send a doctor's note to people@brewlab.example.

Remote work

Brewlab is remote-first. You can work from any country where we have a payroll partner: the United States, Canada, Mexico and the Philippines. Working from another country for more than 30 days in a year needs written approval from People Ops. The company pays a home-office stipend of $600 once when you join and $300 every year after that.

Equipment

New hires receive a MacBook Air or a Lenovo ThinkPad (your choice) and a pair of noise-cancelling headphones. Laptops are replaced every three years. Lost or broken equipment must be reported in the #it-help Slack channel within 24 hours.

Expenses

Business expenses under $75 can be paid with your own card and reimbursed through the expense app with a photo of the receipt. Anything over $75 needs your manager's approval before you buy it. Reimbursements are paid with the next payroll, on the 15th and the last day of each month. Coffee for home is covered: every employee may order one 1 kg bag of Brewlab beans per month for free.

Learning budget

Each employee has a yearly learning budget of $1,200 for courses, books and conferences. Unused budget does not roll over.

Customer support escalation

Support tickets marked "urgent" must get a first reply within 2 hours during core hours. Refunds over $200 must be approved by the Head of Customer Experience, Dana Okafor.

Security

Use the company password manager (1Password) for all work accounts. Two-factor authentication is mandatory. Never share customer data in public channels. Report suspected phishing to security@brewlab.example.